I've sent several customer service requests into Rotoworld. None was returned the same day. Whether emailing them to let them know that their data was out of date or to request that they please do not auto-renew my package, it takes them a while to respond...if they even respond at all.
When I sent in a message letting them know that their depth charts haven't been updated in weeks, I got a response from "Destin" that read:
Thanks for contacting us.
The depths chart page has the information for all teams, it is sorted by each division.
Umm, ok? That's not at all what I emailed about.
There are other examples but this has been a fairly common experience for me.